Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SoftNova Solutions ("Company," "we," "us," or "our") governing your access to and use of the aLead CRM platform, including all related websites, applications, APIs, AI features, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

aLead is a customer relationship management (CRM) platform that provides:

• Contact, company, and deal management with pipeline visualization.
• Email outreach via Gmail integration with open tracking.
• Google Calendar integration for meeting scheduling and management.
• Public booking pages for prospect self-scheduling.
• Task management, workflow automation, and activity tracking.
• AI-powered assistant for CRM insights and content generation.
• Business discovery and lead generation tools.
• Reporting, analytics, and forecasting dashboards.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Account Registration and Security

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account or any other security breach.
• We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.
• You must be at least 16 years of age to use the Service.

4. User Data and Ownership

4.1 Your Data

You retain all ownership rights to the data you input, upload, or generate through the Service ("User Data"), including CRM records, emails, documents, and custom fields. We do not claim ownership of your User Data.

4.2 License to Us

You grant us a limited, non-exclusive, worldwide license to use, process, store, and display your User Data solely to the extent necessary to provide, maintain, and improve the Service. This license terminates when you delete your data or close your account.

4.3 Data Portability

You may export your data at any time using the export features available within the Service. Upon account termination, we will make your data available for export for a reasonable period before permanent deletion.

4.4 Aggregated Data

We may create anonymized, aggregated data derived from your use of the Service for analytics, benchmarking, and service improvement purposes. Such aggregated data will not identify you or any individual.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Send unsolicited bulk emails (spam), phishing messages, or deceptive communications through the email integration.
• Harvest, scrape, or collect personal information of individuals without their consent or a lawful basis.
• Upload or transmit viruses, malware, or any code designed to disrupt, damage, or limit the functionality of the Service.
• Attempt to gain unauthorized access to other users' accounts, data, or any part of the Service's infrastructure.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to store or process data subject to specific regulatory requirements (e.g., HIPAA-protected health information, payment card data under PCI-DSS) unless we have explicitly agreed to such use in writing.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.
• Use the AI features to generate content that is illegal, harmful, defamatory, discriminatory, or that infringes on the rights of others.
• Attempt to extract, replicate, or reverse-engineer the AI models or their training data through systematic querying or other means.
• Misrepresent AI-generated content as human-authored in contexts where such distinction is legally or ethically required.

We reserve the right to investigate and take appropriate action against any violation, including suspending or terminating your account and reporting to law enforcement.

6. Third-Party Integrations

6.1 Google Services

The Service integrates with Google APIs (Gmail, Google Calendar, Google Meet) to provide email and calendar functionality. By connecting your Google account:

• You authorize us to access your Gmail and Calendar data within the scopes you approve during the OAuth consent flow.
• You acknowledge that your use of Google services is also subject to Google's Terms of Service and Google's Privacy Policy.
• You may revoke our access at any time by disconnecting your Google account in Settings or through your Google Account permissions.
• We are not responsible for any changes, outages, or limitations imposed by Google on their APIs.

6.2 Amazon Web Services

The Service uses AWS infrastructure for hosting, AI processing (Amazon Bedrock), location services, and other backend operations. Your data processed through AWS is subject to the AWS Service Terms.

6.3 General

We are not responsible for the availability, accuracy, or practices of any third-party services. Your use of third-party integrations is at your own risk and subject to the respective third party's terms and policies.

7. AI-Powered Features

7.1 Nature of AI Output

• AI features are provided as productivity tools and informational aids. AI-generated content, insights, and recommendations are not guaranteed to be accurate, complete, or current.
• You are solely responsible for reviewing, verifying, and approving any AI-generated output before relying on it or sharing it with third parties.
• AI outputs do not constitute professional, legal, financial, medical, or any other form of specialized advice.

7.2 AI Data Processing

• When you use AI features, relevant CRM data from your account may be sent to the AI model provider (AWS Bedrock) to generate responses.
• Your data is not used to train, retrain, or improve the underlying AI models.
• AI interactions are processed in real-time and conversation context is not permanently stored beyond the active session.

7.3 AI Limitations

• AI models may produce inaccurate, incomplete, biased, or inappropriate outputs ("hallucinations"). We do not warrant the accuracy of AI-generated content.
• AI features may be unavailable during maintenance, outages, or due to third-party service disruptions.
• We may modify, limit, or discontinue AI features at any time.

7.4 Your Responsibilities

• You must not input sensitive personal information (e.g., social security numbers, financial account numbers, health records) into the AI assistant unless strictly necessary for the CRM function.
• You are responsible for ensuring that your use of AI-generated content complies with all applicable laws, including those related to intellectual property, privacy, and anti-discrimination.
• You must not use AI features to generate content that is illegal, harmful, misleading, or that violates the rights of any third party.

8. Email Tracking and Outreach

• The Service includes email open tracking via tracking pixels. You are responsible for ensuring that your use of email tracking complies with all applicable laws, including CAN-SPAM, GDPR, CASL, and other anti-spam and privacy regulations.
• You must include accurate sender information and a mechanism for recipients to opt out of future communications where required by law.
• You must not use the email features to send deceptive, fraudulent, or misleading messages.
• We are not responsible for email deliverability, which depends on factors outside our control (recipient mail servers, spam filters, etc.).

9. Booking Page

• The public booking page allows third parties ("Prospects") to schedule meetings with you based on your configured availability.
• You are responsible for the accuracy of your availability settings and for honoring booked meetings.
• Information submitted by Prospects through the booking page is stored within your account and is subject to our Privacy Policy.
• You are responsible for informing Prospects about how their data will be used, in compliance with applicable privacy laws.
• We are not liable for missed meetings, scheduling conflicts, or any damages arising from the use of the booking feature.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its design, code, features, documentation, trademarks, logos, and all related intellectual property, is owned by SoftNova Solutions and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without prior written consent.

10.2 AI-Generated Content

Content generated by the AI features using your data and prompts is considered your output. However, similar or identical outputs may be generated for other users who provide similar inputs. We make no claim of exclusivity over AI-generated content, and we do not guarantee that such content is free from third-party intellectual property claims.

10.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

11. Service Availability and Support

• We strive to maintain high availability but do not guarantee uninterrupted or error-free operation of the Service.
• We may perform scheduled maintenance that temporarily affects availability. We will make reasonable efforts to provide advance notice of planned downtime.
• Support is provided via the channels specified on our website. Response times may vary based on the nature and severity of the issue.

12. Disclaimer of Warranties

13. Limitation of Liability

14. Indemnification

You agree to indemnify, defend, and hold harmless SoftNova Solutions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use of the Service or violation of these Terms.
• Your User Data or any content you create, send, or distribute through the Service.
• Your use of AI-generated content in a manner that violates any law or third-party rights.
• Your email outreach activities, including any claims of spam or privacy violations.
• Your violation of any applicable law or regulation.

15. Termination

• You may terminate your account at any time by contacting us or using the account deletion feature (if available).
• We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including for violation of these Terms.
• Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period to allow data export, after which it will be permanently deleted.
• Sections that by their nature should survive termination will survive, including Sections 4 (Data Ownership), 10 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), and 17 (Governing Law).

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or an in-app notification.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in the State of Florida.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

18. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.
• Notices: We may provide notices to you via email, in-app notifications, or by posting on the Service. You may contact us using the information in Section 19.

19. Contact Us

If you have questions about these Terms of Service, contact us at: